Contact information

CONTACT THE ELLA ARCHIVE

We’d love to hear from you.

Whether you need help with an order, sizing, delivery, returns, product availability, or a personal-shopping request, The Ella Archive is here to assist.

CUSTOMER CARE
Email: hello@theellaarchive.com
WhatsApp/Phone: +234 701 948 4136

ORDER SUPPORT
For questions about an existing order, please include your order number when contacting us so we can assist you as quickly as possible.

PERSONAL SHOPPING & SOURCING
Looking for a particular piece, size, brand, fragrance, kidswear item, or something difficult to find? Contact us with your request and our personal-shopping service will help source options especially for you.

RETURNS & DELIVERY
For return, exchange, damaged-item or delivery enquiries, please include your order number and any relevant photographs or information.

CUSTOMER SERVICE HOURS
Messages are answered during our customer-service hours. Responses may take longer during weekends and public holidays.

THE ELLA ARCHIVE
Curated Style. Timelessly Yours.