Terms of service
THE ELLA ARCHIVE — TERMS OF SERVICE
Welcome to The Ella Archive. These Terms of Service govern your use of our website and your purchase of products and services from us. By accessing our website, placing an order, or using our services, you agree to these Terms.
1. ABOUT THE ELLA ARCHIVE
The Ella Archive is a curated fashion, lifestyle and personal-shopping destination offering clothing, accessories, beauty and fragrance products, children’s items and other selected goods.
We may also offer personal-shopping and specially sourced items requested by customers.
2. ELIGIBILITY & WEBSITE USE
By using this website or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or are using the website with the permission of a parent or legal guardian where required.
You agree not to misuse our website, attempt unauthorized access, interfere with its operation, or use our services for unlawful or fraudulent purposes.
3. PRODUCTS & AVAILABILITY
We make reasonable efforts to display product descriptions, colors, sizes, images and other information accurately.
However, colors and appearance may vary depending on your screen or device, and minor differences in packaging or presentation may occur.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, correct errors or update product information where appropriate.
4. BRANDED PRODUCTS & AUTHENTICITY
The Ella Archive curates and resells products from various third-party brands.
Unless expressly stated otherwise, references to third-party brand names, trademarks and product names are used to identify the products offered for sale and do not imply sponsorship, partnership, authorization or affiliation between The Ella Archive and those brands.
We are committed to sourcing and offering products represented by us as authentic from reputable sources.
5. PRICING
Prices are displayed in the currency shown on our website and may change without prior notice.
The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors.
Shipping charges, taxes, customs duties or other applicable charges may be added separately where relevant and will be displayed or communicated as appropriate.
6. ORDERS
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including because of product unavailability, suspected fraud, payment issues, incorrect pricing or product information, shipping restrictions, or other circumstances that prevent us from fulfilling the order.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
7. PAYMENTS
Customers must provide accurate and authorized payment information.
Payments may be processed through third-party payment providers. The Ella Archive does not control the independent processing times, security procedures or service availability of those providers.
8. PERSONAL SHOPPING & SPECIALLY SOURCED ITEMS
Personal-shopping and specially sourced orders may be subject to additional conditions, including sourcing timelines, deposits, availability, pricing changes and final-sale restrictions.
Where special terms apply, they will be communicated before or during confirmation of the relevant request.
Because specially sourced products may be purchased specifically on a customer’s behalf, cancellation, return or exchange may not always be available once sourcing or purchasing has begun, except where required by applicable law.
9. SHIPPING & DELIVERY
Shipping and delivery are governed by our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly guaranteed. Delays caused by couriers, customs authorities, weather, transportation disruptions or other circumstances outside our reasonable control may occur.
10. RETURNS & REFUNDS
Returns, exchanges and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order, particularly for beauty, fragrance, hygiene-sensitive, personalized, final-sale and specially sourced products.
11. BEAUTY & FRAGRANCE PRODUCTS
Certain beauty, fragrance, aerosol or similar products may be subject to transportation, customs or destination restrictions.
We reserve the right to restrict or cancel shipment of such products where required for legal, safety or carrier-compliance reasons.
12. INTELLECTUAL PROPERTY
Unless otherwise indicated, The Ella Archive’s original website content, branding, graphics, photographs, text, designs and other original materials are owned by or licensed to The Ella Archive and may not be copied, reproduced, distributed or commercially exploited without permission.
Third-party trademarks and brand names remain the property of their respective owners.
13. THIRD-PARTY SERVICES
Our website may use or link to services operated by third parties, including payment providers, delivery companies and other service providers.
Those third parties may have their own terms and privacy practices. We are not responsible for third-party services beyond the extent required by applicable law.
14. PROMOTIONS & DISCOUNTS
Discount codes, promotions and special offers may be subject to additional conditions, expiration dates and exclusions.
Unless otherwise stated, promotions cannot be combined and have no cash value.
15. PROHIBITED CONDUCT
You must not use our website or services to engage in fraud, abuse, unlawful activity, infringement of intellectual-property rights, malicious interference, unauthorized data collection or any activity that could harm The Ella Archive, our customers or third parties.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, The Ella Archive will not be liable for indirect, incidental or consequential losses arising from use of the website or our services.
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
17. PRIVACY
Personal information is handled in accordance with our Privacy Policy.
18. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on our website at the relevant time will apply, subject to applicable law.
19. GOVERNING LAW
These Terms are governed by the laws applicable to The Ella Archive’s business operations and any mandatory consumer-protection laws that apply to the customer or transaction.
20. CONTACT
Questions about these Terms or an order may be directed to The Ella Archive through the contact information provided on our website.